Refund policy

Refund Policy – SAZELIH

Last updated: March 26, 2026

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In its original packaging

  • With all tags and accessories included

  • Accompanied by proof of purchase

To request a return, please contact us at hello@sazelih.com.

Returns must be approved before being sent. Items returned without prior approval will not be accepted.

 

Return Address

SAZELIH

Attn: Denise Elizabeth Ramirez Panduro

Rachelsmolen 6

5612 MB Eindhoven

Netherlands

 

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

 

Exceptions / Non-Returnable Items

  • Earrings cannot be returned for hygiene reasons if worn or unsealed

  • Items that show signs of use or damage

  • Sale items

  • Gift cards

 

Exchanges

We do not offer direct exchanges.

If you wish to receive a different size or item, please return the original item within the 14-day return period (provided it is in original condition) and place a new order through our webshop.

This ensures faster processing and availability of the desired item.

 

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

We strongly recommend using a tracked shipping service. SAZELIH is not responsible for lost or damaged return shipments.

 

Right of Withdrawal (EU)

In accordance with EU consumer laws, you have the right to cancel or return your order within 14 days without providing a reason.

Items must be returned in their original condition and packaging.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

 

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed within 10 business days to your original payment method.

Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at hello@sazelih.com.